To ensure that students receive the most comprehensive and well-rounded music education, Westchester Home Music (“WHM”) students and families are required to adhere to WHM policies.
Our goal is to give our students a solid technical foundation, while nurturing their passion for music. If you are not satisfied with the instruction received, please contact us immediately!
Westchester Home Music administrators schedule weekly lessons for the entire academic school year (Sept. – mid-June). Summer lessons are also available. If you need to make a time shift, please contact WHM.
We check references and do background checks on all teachers. Because WHM offers in-home lessons, a parent or guardian is required to be home at all times while a lesson is taking place. At no time should a teacher and student be left alone in your home. WHM clients release and hold harmless Westchester Home Music One LLC, its owner(s)/operator(s) from any and all liability, claims, demands and causes of action whatsoever, arising out of or related to any loss, damage, or injury that may be sustained by the participant while a WHM instructor is teaching in a client’s home.
As a convenience to our families, our teachers provide all materials (books, manuscript paper, downloaded songs, etc.). You will see materials purchased by your teacher listed on your monthly invoice.
WHM sends an itemized bill once a month through the mail around the 15th of the month for lessons taught the month prior. Please pay with a check by the due date listed on the invoice. For payments received after the due date, a $20.00 late fee is applied. There is a $25.00 fee added for returned checks.
WHM needs 24hr advance notice of cancellations for any reason. Our teachers are committed to their students for their income. Lessons cancelled within 24hr of the scheduled lesson time will be billed at the full lesson rate. Please call or email WHM to cancel a lesson. Text messages will not be accepted.
WHM teachers are required to wait 15min at the student’s home for a scheduled lesson. If the student does not show, the full rate of the lesson will be charged. In the case of a late arrival, the teacher will finish the lesson at the scheduled end time, and the lesson will be charged at the full rate
Because our teachers reserve your time slot for the school year, only two cancellations with proper notice (24hr prior to lesson time) are allowed per semester. If more than two cancellations occur, you will be billed at the full rate for the cancelled lesson.
Teachers drive from house to house to teach, and do their very best to be timely. Because traffic is often a factor, teachers will call the student when running more than 10min late. Teachers may still end the lesson at the scheduled end-time, but will try to extend future lessons to make up the time missed due to lateness.
If a teacher needs to cancel for illness or another reason, whenever possible, the teacher will offer a make-up lesson day and time. If the make-up day does not work for the student, or if the teacher is not able to offer a make-up day, the lesson will be missed and you will not be charged.
Teachers reserve your lesson slot for the academic school year. To discontinue lessons, (7 days) notice is required. You will be billed for a lesson that would have occurred if 7 days notice was not given.
We leave it up to the teacher to decide whether roads are safe for their travel. Teachers will contact you directly to cancel if they will not be teaching due to weather.
THANK YOU! WE LOOK FORWARD TO BRINGING MUSIC INTO YOUR HOME!